Question 1

What's included in all memberships?

Accepted Answer

All memberships include: access to gym floor area, locker room facilities (napkin, towel, shower, steam), body composition analysis, and VIP Lounge Access. All memberships have the same features - the only difference is the duration of access.

Question 2

What are the pay-per-use services?

Accepted Answer

The following services are available on a pay-per-use basis: Café and nutrition bar access, Salon and grooming services, Ice Bath recovery treatment, and One-to-One personal training. These services are charged separately based on usage.

Question 3

What membership durations are available?

Accepted Answer

We offer 6 membership options: Day Pass (1 day), Week Pass (7 days), Month Pass (30 days), Quarter Pass (90 days), 6 Month Pass (180 days), and Annual Pass (365 days). All include the same features and amenities.

Question 4

Which membership is most popular?

Accepted Answer

The Month Pass is our Most Popular option, offering 30 days of access to all facilities. The Annual Pass is our Top Selling membership, providing year-round access with the best value for long-term commitment.

Question 5

Can I upgrade my membership duration?

Accepted Answer

Yes, you can upgrade your membership duration within the first 30 days of your membership. Upgrades are only available to the Annual Pass. Contact us via WhatsApp to discuss upgrading your membership and we'll help you transition to the annual plan.

Question 6

Can I freeze my membership?

Accepted Answer

Yes, membership freezing is available exclusively for Annual Pass members. You can freeze your membership once for a maximum period of 1 month. Contact us via WhatsApp to discuss your freeze request and we'll assist you with the process.

Question 7

How do I get pricing information?

Accepted Answer

Click the 'Contact for Pricing' button on any membership card to connect with us via WhatsApp. You'll receive a pre-filled message with your selected membership details. Our team will respond promptly with pricing information.

Question 8

What are your operating hours?

Accepted Answer

Our operating hours are: Monday-Friday: 6:00 AM to 12:00 Midnight, Saturday: 6:00 AM to 10:00 PM, and Sunday: 10:00 AM to 6:00 PM. All members have access during these hours. The gym floor area and locker facilities are available throughout operating hours.

Question 9

How do I book pay-per-use services?

Accepted Answer

For our Café, you can simply walk in during our operating hours - no advance booking required. However, advance booking is mandatory for Ice Bath, Hair & Salon services, and Recovery Sports Massage. Please book these services in advance by calling us or contacting us via WhatsApp. All members receive priority booking for these services.

Question 10

Do you offer refunds?

Accepted Answer

We do not offer refunds on memberships. Our commitment to excellence and member satisfaction has resulted in a track record where refunds have never been requested. We're confident that our premium facilities, comprehensive services, and dedicated support will exceed your expectations. If you have any concerns, please contact us via WhatsApp and we'll work with you to ensure your complete satisfaction.

MEMBERSHIP OPTIONS

Day Pass

Week Pass

Month Pass

Quarter Pass

6 Month Pass

Annual Pass

Frequently Asked Questions

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